In his second update on the 2018 Infiniti Q60, managing art director Mike Royer complained that Infiniti’s infotainment system feels like it’s a generation behind. After four months behind the wheel of the QX50, I’d say that’s a bit of an understatement. When I plug my phone in, for example, the Infiniti recognizes it as an iPod. When was the last time someone under 40 used an iPod?
If the system worked well, though, it would be less of a problem. I’d still complain about the dated graphics and lack of Apple CarPlay, but I wouldn’t use words such as “embarrassing” when I did. Unfortunately, it’s also unreliable.
Sometimes the Bluetooth stays paired. Sometimes it doesn’t. Sometimes I can play music directly off my phone. Sometimes I can’t. The unpredictability is frustrating. And remember that part about the system thinking phones are iPods? Well, when you don’t have any music saved to iTunes, it has no idea what to do.
Even more frustrating is the fact that the software is incredibly buggy. And because Infiniti’s service department couldn’t find anything wrong when I took it in last month, I can only assume there’s an issue with the software itself. That means other owners may be dealing with a system that regularly glitches, too.
Over the last several months, I’ve had to deal with the navigation screen flickering, detecting phantom inputs, randomly rotating the map, and displaying confusing messages. The lower screen has been more reliable, but it’s still crashed on me and given me at least one “Launcher has stopped unexpectedly” message. And people wonder why I have a magnetic phone mount and use Waze or for all my navigational needs.
If I’d gone into the dealer and they’d said, “Oh, we have an update that fixes those problems,” that would have been one thing. But with no solution in sight, it looks like I’m stuck with the QX50 the way it is. And if the dealer can’t figure out what’s wrong in the next couple months, we’re really going to have a problem.
On a near-$60,000 luxury vehicle, it’s simply not acceptable to have so many problems with the infotainment system.
Read more about our long-term 2019 Infiniti QX50:
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